Core capabilities Support enablement Healthcare IT Quality reporting EMR implementation Customer escalations Defect management Workflow design Training & facilitation Knowledge programs Go-live readiness Process improvement People leadership Cross-functional alignment SQL & reporting Clinical operations
Education
This public résumé intentionally omits Tim's home address, personal phone number, and employer-confidential information.
Professional experience October 2015—Present
Support leadership, quality reporting & enablement athenaHealth / Virence Health Support customers and teams through complex healthcare technology issues, escalations, defect identification, and engineering prioritization. Build readiness through mentoring, internal and customer-facing documentation, recurring case-review forums, and subject-matter support. Lead proactive and stuck-case processes designed to reduce avoidable escalations and move complex work toward resolution. Contribute to testing, problem management, workflow analysis, conference support, go-live support, and new support-process design. March 2011—October 2015
EMR Consultant GE Healthcare Guided healthcare organizations through Centricity EMR implementation from kickoff through post-live stabilization. Facilitated workflow design, system configuration, preload planning, readiness decisions, customized training, and adoption planning. Led customer meetings, product demonstrations, process-design sessions, and cross-functional coordination. April 2010—March 2011
Implementation Lead → IT Manager / Trainer Asheville Head, Neck & Ear Surgeons Led implementation of practice-management and electronic medical-record systems across physicians, audiologists, office leadership, and staff. Managed application configuration, templates, forms, training materials, hardware, security, backups, vendor coordination, and technical support. Helped identify operational deficiencies, improve workflows, support compliance, and develop policies and procedures. November 2002—April 2010
Coordinator of Audiology Asheville Head, Neck & Ear Surgeons Supported scheduling, patient service, office technology, multi-location operations, reporting, forms, and workflow improvement. Built and maintained databases, websites, workstations, networks, peripherals, and office software support. 2005—2008
Adjunct Instructor Asheville-Buncombe Technical Community College Developed curriculum and taught non-traditional adult learners in web design, workplace technology, Microsoft Office, and medical-office computer skills. Managed varied skill levels through practical, incremental instruction and received superior student-evaluation ratings.